How the Ecole hôtelière de Lausanne (EHL) increased its employee satisfaction by 11%

Life at the Ecole hôtelière de Lausanne (EHL) as a renowned hotel management school is busy and dynamic. In order to cope with the necessary global changes, empathy and trust between employees and management should be strengthened.

The problem? Employee satisfaction was only just 62% in 2016/2017. This was an inadequate basis for successful further development.

Read our case study to find out how evidence-based analyses the specific areas for action were uncovered and satisfaction was continuously increased to 73%: