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In addition to a workplace culture, every company has a mindset that is supported by its employees. To be more precise, a mindset is like a puzzle, and the employees are the pieces of the puzzle. And the more pieces are in the right place, the clearer the picture becomes. Sometimes the right place is obvious. Most of the time, however, this is not the case - which is why Great Place To Work® uses workshops to help employees find the right place. And to make the mindset whole with them. This was also the case in our workshop with Colloseum Dental.
From service by the book to personal responsibility
Wanting to change a workplace culture without taking the mindset into account is like canoeing without a paddle: you may somehow make progress, but the direction is anything but clear. It doesn't help if the captain keeps shouting "backboard" or "steering board". Changing a workplace culture therefore always requires an adjustment of the mindset. A mindset is a combination of the words mind, i.e. brain, memory and set, i.e. attitude. Mindset can therefore be translated as a way of thinking. And if you want to change this way of thinking, you need patience and a lot of trust: Anyone who has worked with a service-by-the-book mindset for 40 years will initially have reservations and reservations about starting work with a new mindset. However, it is helpful for the change if the employees work in a trust-based workplace culture and the managers and employees are equipped for the challenge of the mindset change.
Mindset change professionally supported by Great Place To Work
In order to anchor new strategies and changes in the workplace culture, the new mindset must be lived by all employees. In our workshops, for example, Great Place To Work® consultants work with the workforce of an organization to develop guiding principles and behavioural anchors that can, for example, convey a new strategy. As a result of such a workshop, each participant takes away a practical measure for themselves and their team and implements it in their day-to-day work. In this way, the right mindset for change is created step by step. It is not uncommon for common fears to become visible that have simply not yet been addressed. In a Colloseum Dental Group workshop, the CEO UK, Philip Buergin, gave the following feedback: "What have I learned today? Well, we are pleased to hear that we are not alone in the UK with our challenges. We see similar challenges and also similar opportunities in every market - today we can share that expertise. That's fantastic."
Putting the puzzle pieces in the right place
Some of the Great Place To Work® workshops are based on the results of the Trust Index employee survey. All employees are asked about their workplace culture and the strength of the trust-based workplace culture is then determined using an evidence-based process. The results of the Trust Index can then be discussed directly at the workshop and the strengths and potentials highlighted. Individual topics are then worked on in groups so that a transformation is possible. Topics can include, for example, straightforward communication, reliability, error culture or cooperation. To this end, employees playfully reflect on their perceptions and experiences, work on worksheets, discuss their thoughts and brainstorm in groups.
In the end, there are always personal contributions and the group's commitments as to what they will change individually and what they are prepared to tackle as a group. Or as a Swedish clinic manager said at the Colloseum workshop: "I brought a jigsaw puzzle because I wanted to show that every piece is unique and that not every piece fits everywhere. But every piece fits somewhere - and when all the pieces are in the right place, we can work together." This is exactly how shared mindsets are created.
